From enquiry to installation.

1. 1

   Start your enquiry

   Complete the short enquiry form or call us. Tell us about your home and the sustainable options that interest you.

   Your first stepOnline or on 1300 137 760
2. 2

   Talk through your needs

   We will contact you within 5 business days of your initial enquiry to discuss your priorities, answer questions and explain suitable options for your home.

   ContactWithin 5 business daysFrom your initial enquiry
3. 3

   Compare 3 product quotes

   HP Energy provides 3 product quotes for you to compare, suited to your home, priorities and budget. A site visit may be needed to confirm the requirements.

   QuotesWithin 10 business daysAfter we contact you
4. 4

   Confirm your choices

   Council checks subsidy eligibility and previous participation. Confirm eligibility, your contribution and conditions before accepting your preferred product quote. Obtain heritage approval where required.

   Before scheduling installationUpon confirmation of eligibility and required approvals
5. 5

   Installation and handover

   Installation will be finalised within 4 weeks, subject to product availability and site access. We explain how to use and care for your new equipment.

   InstallationWithin 4 weeksAfter subsidy eligibility and any required heritage approvals are confirmed
6. 6

   Support afterwards

   Keep your handover documents, follow the agreed payment terms and contact HP Energy for warranty support or other follow-up help.

   After installationAdvice and ongoing support

Timing can vary with your home, selected upgrades, approvals and product availability. We’ll confirm dates with you as your enquiry progresses.